Author: John Jarvis

  • Surprise and Delight in the Workplace, Part Two

    Surprise and Delight in the Workplace, Part Two

    Architectural powerhouse NBBJ has mapped out a scorecard for workplaces that actually work By John Jarvis I was introduced to the idea of hospitality in the workplace by workplace visionary Suzanne Heidelberger, and I wrote an article about the remarkable work she has done transforming the workplace culture at industry-leading companies like American Express and Fidelity Investments.

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