Erica Hord

About

Erica Hord is operations director at Hughes Marino, a global corporate real estate advisory firm that exclusively represents tenants and buyers. Erica works with the operations team to ensure the highest level of service possible to the firm’s clients.

Prior to Hughes Marino, Erica worked in hotel operations with the Hyatt Hotel Corporation, where she supported the day-to-day operations within the hotel. This included providing excellent customer service, driving the guest experience, internal process improvement, team training, leading projects and problem solving. Having experienced hotel operations in six different hotel properties over a span of 12 years, she had the pleasure of leading and working with many dynamic and diverse teams. Additionally, she had the opportunity to be on a taskforce for a new hotel opening.

In her free time, she enjoys spending quality time with family and friends over meals or while doing anything outside. She loves traveling and seeing new places, trying new recipes and being creative in the kitchen.